IF YOU NEED TO MAKE AN EXCHANGE:
This is one of the most frequently asked questions. If you are located within the US or Canada simply send the gloves back to the return address on the envelope or listed below along with a note that you would like to exchange. The first exchange is free. If you live outside the US or Canada unfortunately you will have to pay to re-ship at whatever cost it was to be sent to you when you ordered. We can simply charge the credit card you originally ordered with.
Tip: If you are unsure of sizing when you place your order, you could order 2 sizes if you are conflicted about which one to get. Then just send back the pair you do not need and we'll refund that portion of your order.
You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error. Example: (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Thank you in advance for your patience and understanding.
If you need to return an item, please contact us at firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Simply return your items to:
Black Lagoon Products
431 Old Graysville Road
Dayton, TN 37321
We are able to ship to virtually any address in the world.
*Note: restrictions apply on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.